USA Contracts and Authorities
The American's with Disabilities Act applies to all companies that are open to the public, regardless of size. This act confirms that legally, there is a duty to make accommodations if you are placed at a substantial disadvantage because of your disability; in comparison to those without.
They must consider the way things are done
Some people or organisations may have a certain way of doing things which makes it more difficult for you to access the service. Whether a formal or informal policy, a rule or a practice or even a one-off decision. The ADA confirms that the organisation should change these things if they are a barrier for you, unless providing a reasonable explanation of why this would be too detrimental for the company to carry out.
Change a physical feature
Sometimes a physical feature of a building or other premises may make it more difficult for you to access. You may ask for accommodations to be made to physical features, such as;
Steps and stairs
Passageways and paths
Entrances and exits
Internal and external doors
Lighting and ventilation
The size of premises.
The kind of accommodations which could be made include removing, changing or providing a way of avoiding the physical feature, where it’s reasonable to do so.
Provide extra aids or services
Sometimes you may need particular aids or equipment to help you access or do something; or you may need additional services. If your condition is substantial and affects your day to day activities, you are within your rights to request the following if needed;
A portable induction loop for people with hearing aids
Providing information in alternative formats, such as Braille or audio CD’s, Emails instead of calls
Extra staff assistance.
The decision of whether accommodation is reasonable is based on the following factors;
How practicable the changes are
If the change you ask for would overcome the disadvantage you and other disabled people experience
The size of the organisation
How much money and resources are available
The cost of making the changes
If any changes have already been made.
What to do when discrimination happens to you?
Follow the complaints procedure as per the companies or organisations process where possible.
If you are unable to resolve the issue with the company directly, you can ask for the company to refer you to the correct authority or raise your concern with EEOC, who can bring the process further if need be.
USA Disability Discrimination in Education
The same rights apply in schooling; So if you feel a school has discriminated against you or your child, you can:
File a complaint with the Department of Education's Office of Civil Rights.
Contact your state or school district.